Return Policy
NEW
Effective April 7, 2025.
No refunds*. Exchanges or store credit are available within 5 days of purchase with the original receipt. All items must be returned in their original condition.
Appliances can be returned for a full refund, exchange, or store credit within 10 days of purchase with the original receipt.
*Exclusions may apply
Please note that items can only be returned to the store where the item was originally stocked.
Customers are responsible for the shipping costs involved, but there will be no re-stocking fee.
ONLINE RETURN POLICY
PICK-UP:
No refunds*. Exchanges or store credit are available within 5 days of purchase with the original receipt. All items must be returned in their original condition.
Appliances can be returned for a full refund, exchange, or store credit within 10 days of purchase with the original receipt.
*Exclusions may apply
Please note that items can only be returned to the store where the item was originally stocked.
Customers are responsible for the shipping costs involved, but there will be no re-stocking fee.
We will gladly hold your paid in full online or in-store purchase for 3 days, after which point the merchandise will be refunded.
DELIVERY:
No refunds*. Exchanges or store credit are available within 5 days of date of delivery with the original receipt. All items must be returned in their original condition.
Appliances can be returned for a full refund, exchange, or store credit within 10 days of date of delivery with the original receipt.
*Exclusions may apply
Please note that items can only be returned to the store where the item was originally stocked.
Customers are responsible for the shipping costs involved, but there will be no re-stocking fee.
Delivery fees cannot be refunded. If you cancel a delivery order (Habitat Doorstep Delivery or Canada Post) and it is mid-transit the delivery fee is non-refundable. If you are exchanging a delivery item, you must make your own arrangements to exchange it to its original store. Please note that you will be responsible for all return shipping fees.
Online Exclusive Returns: If you cancel a Canada Post delivery order while it is mid-transit, the delivery fee is non-refundable. If you are returning a delivery item, you must make your own arrangements to return it to its original store. Please note that you will be responsible for all return shipping fees. Once we receive the returned package, we will process your store credit or exchange in accordance with our standard procedures. If you want to exchange such items in-person, you can bring the items back to the Habitat ReStore Central Distribution Centre at 101 Alexdon Road, Toronto, ON M3J 2B5, during Monday to Friday between 8:30 AM and 4 PM.
IN-STORE RETURN POLICY
No refunds*. Exchanges or store credit are available within 5 days of purchase with the original receipt. All items must be returned in their original condition.
Appliances can be returned for a full refund, exchange, or store credit within 10 days of purchase with the original receipt. Refunds will be in the tender paid.
*Exclusions may apply
Please note that items can only be returned to the store where the item was originally stocked.
If the original debit/credit card is not present a store credit will be issued.
Items returned with gift receipts may be exchanged or receive store credit only.
We will gladly hold your paid in full online or in-store purchase for 3 days, after which point the merchandise will be refunded.
Delivery fees cannot be refunded. If you are returning a delivery item (Habitat Doorstep Delivery or Canada Post), you must make your own arrangements to return it to its original store. Please note that you will be responsible for all return shipping fees. Once we receive the returned package, we will process your refund in accordance with our standard refund procedures.
If you need additional support, please contact customerservice@habitatrestore.ca