Donation Pickup FAQs
Habitat ReStore is a chain of non-profit home improvement retail stores with 10 locations across the Greater Toronto Area, owned and operated by Habitat for Humanity GTA. We sell home furnishings, appliances and other renovation materials at a fraction of the price. Our items are donated from businesses and individuals and undergo inspection and testing to ensure they meet our high-quality standards.
All our proceeds support the construction of new Habitat for Humanity homes across the GTA. When you shop or donate items to Habitat ReStore, you can feel good knowing that you are directly helping lower-income families own a home in your community. At the same time, you are also making a positive impact on the environment by helping to extend the lifespan of perfectly re-usable items that otherwise would have gone to waste, decreasing our collective carbon footprint.
To cover the cost of the pickup, we charge $155. Request a pickup today
The pickup service fee covers several essential costs associated with the donation pickup process. This fee helps ensure that we can continue providing reliable and efficient pickup services while supporting our mission. If you have more questions or need specifics, feel free to ask!
We have restrictions on certain items for safety and legal reasons. Common exclusions include hazardous materials, stone kitchen countertops, mattresses/bedding and subzero style refrigerators. A more detailed list can be found on our donation page. Accepted items must be in saleable condition.
If you need to cancel or reschedule, please notify us at least 48 hours in advance. Otherwise, the $155 service fee will be charged.
Please have items accessible and ready for pickup. We will pick up items from your garage, porch or even inside your home. For inhouse pickups, all items must be brought to the main floor prior to our arrival. Please ensure that all items can fit through hallways, doorways, etc. Our drivers will not disassemble items, nor take off doors due to timing restraints.
When completing your donation submission form, you will be asked what your available days are. We do our best to accommodate these requests, but we can’t guarantee due to scheduling.
Our drivers will call you with approximately 30mins notice prior to their arrival. If you require more notice, please let us know. If no one is at home, and the items are not assessable, our drivers will wait 15 minutes then continue with their route. The $155 service fee will be charged.
We will give you a charitable tax receipt for the value of the furniture items you donate. You can claim the charitable receipt as a donation and can expect to see a return on your taxes.
Our ReStore team assesses and prices items once they arrive at our Restore. We value items based on condition, demand, and community needs. We aim to ensure that all items are priced at Fair Market Value (FMV). Tax receipts will be issued within 60 days.
We prioritize items that are in new / good condition and have a high demand. Items such as furniture, appliances, and kitchens.
We recommend scheduling your pickup at least 10 days in advance to ensure availability.
If you have large items, please let us know in advance, our team can assess these. Please note that we send two drivers, and if our drivers cannot safely move the items, those items will not be collected as a donation.
We typically only accept items that are in new or used in good working condition. If you’re unsure, feel free to ask about specific items.
Yes, you’ll receive a confirmation via email once your pickup is paid.
You can update your pickup details by contacting our procurement team through email or phone. Please email: restore@habitatgta.ca, or contact us by phone at: 1-844-482-3668
Your donations will be brought to one of our Habitat GTA ReStore’s and sold. The proceeds will then support our mission of homeownership.
Details and photos are required to be submitted in our donation form, then our team of staff and volunteers assess each donation based on several factors it is important to note we base condition on photos, and sometime pictures can be mis leading, or we can miss important details. If our drivers arrive to a pickup location, this doesn’t mean they will accept any/all items. Items must be in saleable condition, and our drivers have the right to refuse items due to many factors.
Ready To Schedule A Donation Pick Up?
One of our friendly team of drivers will come to your home to pick up your items and deliver them to one of our local ReStores, where we sell them at assessed value.
Request a donation pickup today!