FAQs
ONLINE RETURN POLICY
PICK-UP:
No refunds*. Exchanges or store credit are available within 5 days of purchase with the original receipt. All items must be returned in their original condition.
Appliances can be returned for a full refund, exchange, or store credit within 10 days of purchase with the original receipt.
*Exclusions may apply
Please note that items can only be returned to the store where the item was originally stocked.
Customers are responsible for the shipping costs involved, but there will be no re-stocking fee.
We will gladly hold your paid in full online or in-store purchase for 3 days, after which point the merchandise will be refunded.
DELIVERY:
No refunds*. Exchanges or store credit are available within 5 days of date of delivery with the original receipt. All items must be returned in their original condition.
Appliances can be returned for a full refund, exchange, or store credit within 10 days of date of delivery with the original receipt.
*Exclusions may apply
Please note that items can only be returned to the store where the item was originally stocked.
Customers are responsible for the shipping costs involved, but there will be no re-stocking fee.
Delivery fees cannot be refunded. If you cancel a delivery order (Habitat Doorstep Delivery or Canada Post) and it is mid-transit the delivery fee is non-refundable. If you are exchanging a delivery item, you must make your own arrangements to exchange it to its original store. Please note that you will be responsible for all return shipping fees.
Online Exclusive Returns: If you cancel a Canada Post delivery order while it is mid-transit, the delivery fee is non-refundable. If you are returning a delivery item, you must make your own arrangements to return it to its original store. Please note that you will be responsible for all return shipping fees. Once we receive the returned package, we will process your store credit or exchange in accordance with our standard procedures. If you want to exchange such items in-person, you can bring the items back to the Habitat ReStore Central Distribution Centre at 101 Alexdon Road, Toronto, ON M3J 2B5, during Monday to Friday between 8:30 AM and 4 PM.
IN-STORE RETURN POLICY
No refunds*. Exchanges or store credit are available within 5 days of purchase with the original receipt. All items must be returned in their original condition.
Appliances can be returned for a full refund, exchange, or store credit within 10 days of purchase with the original receipt. Refunds will be in the tender paid.
*Exclusions may apply
Please note that items can only be returned to the store where the item was originally stocked.
If the original debit/credit card is not present a store credit will be issued.
Items returned with gift receipts may be exchanged or receive store credit only.
We will gladly hold your paid in full online or in-store purchase for 3 days, after which point the merchandise will be refunded.
Delivery fees cannot be refunded. If you are returning a delivery item (Habitat Doorstep Delivery or Canada Post), you must make your own arrangements to return it to its original store. Please note that you will be responsible for all return shipping fees. Once we receive the returned package, we will process your refund in accordance with our standard refund procedures.
If you need additional support, please contact customerservice@habitatrestore.ca
ONLINE EXCLUSIVE PICK-UP INFORMATION:
Our online exclusive products are available for shipping or pick-up exclusively at our Central Distribution Centre. Pick-up hours are Monday through Friday, from 8:30 AM to 4:00 PM at 101 Alexdon Road. Please note that certain items may be designated as pick-up only, which will be clearly indicated on the product page."
ONLINE EXCLUSIVE RETURNS:
If you cancel a Canada Post delivery order while it is mid-transit, the delivery fee is non-refundable. If you are returning a delivery item, you must make your own arrangements to return it to its original store. Please note that you will be responsible for all return shipping fees. Once we receive the returned package, we will process your refund in accordance with our standard refund procedures. If you want to return such items in-person, you can bring the items back to the Habitat ReStore Central Distribution Centre at 101 Alexdon Road, Toronto, ON M3J 2B5, from Monday to Friday between 8:30 AM and 4 PM.
Due to the unique nature of our products, we are unable to offer holds.
Please note all online orders for In-Store pick up can only be completed for one store location at a time. If you wish to purchase from multiple store locations then please complete a separate order for each store location.
Local Delivery items and those eligible to be shipped via Canada Post can be purchased in a single order from multiple stores.
Yes! Small item delivery via Canada Post is available across Canada. The item must be no larger than 12” x 24” x 18", and not exceed 65 lbs. If your items are eligible for Canada Post shipping delivery, the rate will be displayed at checkout.
In order to ensure the safety of our staff and customers, all orders will be delivered to: the doorstep, garage, loading dock. At this time we do not enter homes, residential buildings or units. Easy and clear access on a solid and stable surface is required.
Doorstep Delivery occurs Monday to Friday between 9am and 3pm, excluding holidays. We will contact you by e-mail the business day before your item(s) is scheduled to be delivered, and by phone on the day of the delivery 30 minutes prior to arrival. Delivery time frame is within 14 business days.
Doorstep Delivery is available in: Ajax, Aurora, Brampton, King, Markham, Mississauga, Newmarket,
Oshawa, Pickering, Richmond Hill, Toronto, Vaughan, and Whitby.
If you live outside the delivery zone, you will need to pick up your large items in store.
Once an order is placed, the delivery method on your original order cannot be updated. If you placed an order and selected the incorrect delivery method, please get in touch with us as soon as possible at customerservice@habitatrestore.ca. We may be able cancel the order, if it is not already in progress, and you can proceed to place a new order with your desired delivery method.
In the event that a delivery is refused through our drivers, and the item is returned to the Habitat ReStore, you may not be eligible to receive a refund on the cost of the item, or the applicable delivery fee until our Customer Service Team can review the case.
If the item was damaged in transit after being verified through the original item photos, we will refund the item in full. If there were multiple items in your delivery order, and the full delivery service was provided Habitat ReStore will not offer a delivery fee refund as the services were rendered in full.
Please note refunds will not be provided for if items have any irregularities, damages, missing components listed either in the item photos or the description online prior to purchase and specifications and measurements are listed on the product page. We encourage you to pay special attention to item measurements prior to purchase.
If there are any issues with your order, please get in touch within 7 days of receipt at customerservice@habitatrestore.ca
Due to the unique nature of our products and shared inventory in-store and online, sometimes an item ordered is out of stock. You will receive an e-mail notification and a refund, if an item in your order is unavailable.
All orders must be picked up by the person who placed the order. Please be prepared to show photo ID upon pick-up, and provide your order number.
If you require special accommodation or a commercial enterprise will be picking up the order, please contact customerservice@habitatrestore.ca prior to heading to a ReStore location to discuss additional verification options.Your paid in full online or in-store pick up order will be held for 3 days, after which the order will be canceled and fully refunded to original payment method.
We strive to price the new and used donation items we receive at the lowest price if not one of the lowest prices on the market.
We do this by:
1. Researching how much the items or equivalent items sell for at other retailers, and assessing the condition of each item we receive when we first accept it, and once again when it arrives at a Habitat ReStore location
2. If we can’t find comparable pricing, we base it on our sales experience, and how in-demand the items are at any given time.-We also base pricing on the volume of specific items we have in stock at each store
No, we price our items accordingly and list the selling price of all items in-store and online.
As a registered charity, items purchased from Habitat ReStore GTA are sales tax exempt.
For complete information on where and how to donate, and the items we accept, and information on tax receipts please visit our Donations Page.
Yes, if requested. In order to receive a receipt, you will need to provide information via a Donation Form. Habitat ReStore will assess and assign a resale value (fair market value) to each item. You can expect to receive your receipt, based on our valuation, via e-mail 30-60 days after Habitat ReStore has received the item(s).
Please email restorereceipts@habitatgta.ca for all tax receipt inquiries.
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